IT Consulting & Support

Secure networks, software solutions, data management

Whether it’s secure information networks, software solutions or data management, Vincent Associates has the knowledge, expertise and experience you’ll want for this all-important aspect of your organization. Our seasoned IT staff will first work with you to carefully define and develop the requirements for your project. Only then will we recommend a customized solution and undertake implementation.

Our approach combines the benefits of in-depth consultation with our experienced staff. Expert implementation and hands-on training means a seamless, worry-free transition to total in-house operational capability.

Here are some of the key services we offer:

  • We work with you to define a network architecture that is appropriate for your organizational needs. A one-size-fits-all approach to network set-up simply does not work. That’s why we place so much emphasis on consultation, to clearly define your needs and customization to build the most effective network solution. With this understanding, we establish an appropriate level of resiliency, selecting the hardware that best supports your network requirement.

  • Network security and the integrity of your data are paramount. Yet security threats abound – mostly invisible to the untrained eye. We can help you avoid the costly mistakes and oversights that could put your network – and your data – at risk. Get the benefit of our years of experience in risk-assessment and threat-suppression as well as building and securing networks. We’ll work intensively with you to assess and identify your system’s vulnerability to both external and internal risk. And we’ll help mitigate those risks with appropriate defense measures, including monitoring solutions to ensure the continuous integrity of system security.

    The bottom line: Peace of mind protection and a workable business continuity solution tailored to your needs.

  • Disaster Recovery (DR) and High Availability (HA) are vital in ensuring that your system is available, particularly during peak usage. In the event of an unforeseen issue such as a power outage, you want to be sure that your system is up-and-running with minimal adverse effect on your business. Since 1995 we have amassed a wealth of experience designing, developing, managing and protecting not only our clients’ systems but our very own as well. Leverage our expertise to help you attain the efficiency and protection you need to keep your business network running smoothly.

  • Networks and information systems don’t run themselves. That’s where our training and support services come in. We offer comprehensive on- or off-site training for your personnel to ensure full understanding of – and compliance with – your system configuration and operation. And we’ll never leave you hanging. End-user support plans are also available to provide continuing, regular training where gaps might exist in cases of personnel turnover, temporary placements, refresher sessions, system upgrades or for other specific operational needs.

  • Like any complex machine, your systems hardware needs periodic maintenance for maximum performance. And we’ll do much more than a simple “dusting and cleaning”. We have years of in-the-field experience and know-how in building, configuring, upgrading and maintaining IT systems and networks – including our own. We’ll take the worry out of network maintenance by ensuring your servers are updated, upgraded and bug-free. No clogs. No blocks. Minimum downtime. In short, we’re dedicated to maintaining your information flow at peak efficiency.

  • No third-party licensing. No off-the-shelf product. No “offshore” support. We’ll custom-design and build a software solution that fits your needs. We’ll install it. We’ll test it. We’ll de-bug it. We’ll train you on it. And we stand behind what we build. You’ll always deal directly with us – you’ll never be referred to unhelpful, unsecure or confusing third-party support. Over and above our initial guarantee period, we offer a variety of cost-effective support plans. That means no surprises. No hidden costs. And that lets you accurately estimate and control IT budgets. The Vincent Associates software solution: Custom builds. Direct support. Cost-effectiveness.

  • At Vincent Associates, we’ve built our reputation on safe, secure and trusted data handling. Since 1995 our many clients have entrusted us with their data-transfer and storage needs. The reason for their confidence is simple: Our long experience, our around-the-clock vigilance, our continual upgrading and maintenance of systems, processes and procedures means we stay ahead of the curve in providing state-of-the-art security that goes way beyond a mere “firewall.”

    Contact Us today for a consultation.

  • Employee interconnectivity, the virtual office, secure data transfer. It’s the twenty-first century workplace paradigm. As a company adapted to this paradigm, we have the know-how to build secure networks that seamlessly connect geographically separate offices or establish reliable work-from-home choices for “telecommuting.” After all, “networking” is the watchword for the evolving organization. And who better to trust your network to than the experts at Vincent Associates?

  • The data you need, when, where and how you want it. It’s a tall order, as any organization swamped with the data tidal wave knows. But you don’t have to be swamped. Instead, we’ll help you surf the data wave. Data is our business. We know how to handle it, sort it, compile it, configure it and transfer it. We’ll make your data do what you want it to do. In fact, we’ve built our reputation on ultra-safe data handling. So we definitely have the experience in providing the database extracts and output files that fit your specific needs. And we’ll do it securely, confidentially and efficiently. Let us show you how to make your data a profit centre, not just a cost centre.
"Vincent Associates is the secret sauce in our customer service mix. In 1996, the Vincent team designed and developed our customized CRM program called The Lifeline, which tracks customer purchases, allowing for segmentation and tightly targeted marketing initiatives. Vincent Associates’ on-going management of this program as well as their technical expertise, retail experience and sensible approach have assisted us in providing a level of customer service unsurpassed in the retail industry."
"Our company, Panoptika, has been working with Vincent Associates for over a decade. The Vincent Associates team treats our clients with the same level of care and concern as their own. What has impressed us the most is that they have maintained their entrepreneurial spirit as they have grown, always looking for novel solutions to customers’ challenges. Whether it is data management, organizational analysis and mapping, or email program development, Janny Vincent, Heather Hudakoc, and their team deliver products and services that make us proud to recommend them."
"I have worked with Vincent Associates for the last six to seven years. They have been outstandingly reliable, innovative and appreciate a challenge. They have consistently delivered and have allowed me to outsource my IT and information needs to a good partner. I would highly recommend them."
"We engaged Vincent Associates in 2009 to do a security audit. The relationship has grown since then and Vincent has developed for us a patient management system and helped to align our use of technology with our business practice. We appreciate their consultative style and their common sense approach to solution development. We would recommend them highly."
"Vincent Associates built and hosts our website and continues to support us for email delivery, list management and Moneris integration. Their staff is responsive, professional, innovative and always current on the latest technologies that are appropriate for our needs."