Best practices, security and privacy

Your data, information flow, and network are the lifeblood of your business. It’s vital. It’s valuable. We understand that. And that’s why our toughest client is…us. We continually strive to exceed industry best practices at every level. At Vincent Associates we’ve honed and refined our best practices through years of experience in building, maintaining, and upgrading our own infrastructure network to the highest possible standards. That means we will never “experiment” on our clients – what we provide is already tried, tested, and true.

We apply our expertise to help you find the best, most cost-effective solutions. But our extensive knowledge base doesn’t end with thought leadership. We bring to your project immense practical know-how, versatility of execution, and a deep understanding of privacy and security requirements based on current legislation. Our systems and applications are fully compliant with Canada’s Federal Privacy Law, formally referred to as Personal Information Protection and Electronic Documents Act (PIPEDA). Such compliance is critical for the protection of your information.

"Vincent Associates is the secret sauce in our customer service mix. In 1996, the Vincent team designed and developed our customized CRM program called The Lifeline, which tracks customer purchases, allowing for segmentation and tightly targeted marketing initiatives. Vincent Associates’ on-going management of this program as well as their technical expertise, retail experience and sensible approach have assisted us in providing a level of customer service unsurpassed in the retail industry."
"Our company, Panoptika, has been working with Vincent Associates for over a decade. The Vincent Associates team treats our clients with the same level of care and concern as their own. What has impressed us the most is that they have maintained their entrepreneurial spirit as they have grown, always looking for novel solutions to customers’ challenges. Whether it is data management, organizational analysis and mapping, or email program development, Janny Vincent, Heather Hudakoc, and their team deliver products and services that make us proud to recommend them."
"I have worked with Vincent Associates for the last six to seven years. They have been outstandingly reliable, innovative and appreciate a challenge. They have consistently delivered and have allowed me to outsource my IT and information needs to a good partner. I would highly recommend them."
"We engaged Vincent Associates in 2009 to do a security audit. The relationship has grown since then and Vincent has developed for us a patient management system and helped to align our use of technology with our business practice. We appreciate their consultative style and their common sense approach to solution development. We would recommend them highly."
"Vincent Associates built and hosts our website and continues to support us for email delivery, list management and Moneris integration. Their staff is responsive, professional, innovative and always current on the latest technologies that are appropriate for our needs."